Refund Policy

Last updated: 20 October 2026

Cloud2Hide is operated by Tuta Creatio - Stabile Opus LLC. This policy explains when and how we refund payments for Cloud2Hide plans, credits and Dedicated IPs. It forms part of our Terms of Service, applies to purchases made directly from us with a card (Stripe) or bitcoin (BTCPay), and applies alongside Paddle's Refund Policy where Paddle is the merchant of record. Nothing in this policy limits rights you have under applicable consumer law.

First paid plan purchase

If you are not satisfied with your first paid subscription purchase, contact us within 14 days of the charge and we will refund the plan charge to the original payment method. This guarantee applies once per account and only to the first paid plan purchase made directly from us.

This guarantee does not apply to Paddle purchases. Paddle is the merchant of record for those purchases and handles refunds under Paddle's Refund Policy.

EU/EEA and UK consumers

If you buy from Paddle and you are a consumer in the EU/EEA or UK, you have a statutory right to withdraw from the purchase within 14 days, subject to the conditions in Paddle's Buyer Terms and Refund Policy. If you asked for the service to start immediately, the withdrawal right may not apply once the service has been fully provided or you have started using it. Paddle processes these refunds. See Paddle's Buyer Terms and Paddle's Refund Policy.

Renewals, credits and Dedicated IPs

• Renewal charges after the first paid plan purchase are non-refundable.
• Prepaid credits are non-refundable once used. Unused credits may be refunded within 14 days of purchase if you have not used any of them.
• Dedicated IPs are non-refundable once allocated.
• Overage and usage charges are non-refundable once billed.
• These rules do not apply where a refund is required by law or where the charge was a billing error, duplicate charge or unauthorized charge.

Cancellation

You can cancel a subscription at any time. Cancellation takes effect at the end of the current billing period and you will not be charged again after that. We do not provide partial refunds for unused time in a billing period, except where required by law or under the first-purchase guarantee above.

Billing errors and unauthorized charges

If you believe you were charged incorrectly, contact us as soon as possible. We will investigate and refund duplicate, incorrect or unauthorized charges. If your card or account was compromised, contact your payment provider as well.

How to request a refund

Email support@cloud2hide.com with your account reference, invoice number and the reason for the request. We may ask for additional information to verify the account. Approved refunds are returned to the original payment method, usually within 5–10 business days. Paddle, Stripe or your bank may take longer to post the refund.

For Paddle purchases, please submit the request through Paddle's payment support or contact us and we will help route it.

Chargebacks

Please contact us before raising a chargeback. We can usually resolve billing issues faster directly. A chargeback may result in the account being suspended while the dispute is investigated.

Tax

Refunds include any tax charged with the refunded amount. For Paddle purchases, Paddle handles VAT and other applicable taxes under its own refund process.

Company details

Tuta Creatio - Stabile Opus LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
support@cloud2hide.com

Changes

We may update this policy from time to time. Material changes will be announced on this page or by email. The version published here applies from its “last updated” date.